- Help the community by providing support both in and out of game.

　　- Resolve tickets/emails in a timely manner with accurate resolutions.

　　- Participate in phone/live chat conversations if and when necessary.

　　- Build a sense of trust and security within the user base to help expand the community.

　　- Research our library of game titles to better understand the possible plight of the user.

　　- Collect, research, and investigate possible in-game problems, exploits, and bugs.

　　- Provide reports to management addressing common customer concerns and current issues.

　　- Provide suggestions based on trend analysis of common customer concerns and issues.

　　DESIRED QUALIFICATIONS:

　　- Must be knowledgeable in written and spoken English.

　　- Must be well organized, able to prioritize tasks, and have a good sense of time management.

　　- Must be familiar with Microsoft Word and Excel.

　　- Able to effectively communicate thoughts and solutions to clients, staff, and management.

　　- Game Industry experience is preferred and highly desired.

　　- College degree or above preferred

　　呼叫中心IT维护工程师

　　岗位职责：

　　1、负责呼叫中心计算机设备、网络环境的日常维护；

　　2、负责呼叫中心业务系统需求的制定、开发和维护；

　　3、负责与设备供应商的技术沟通

　　4、负责优化和管理呼叫中心IT设备及系统平台日常运营、维护；

　　5、解决平台出现的各种系统问题，保证系统正常运转

　　6、定期进行系统的维护、检修工作，确保系统正常平稳运行

　　任职资格：

　　1、计算机或相关专业大专以上学历，一年以上系统运维经验；

　　2、熟悉呼叫中心 CTI/IVR/ACD/录音仪相关技术，具备相关工作经验；

　　3、熟悉SQL语句的使用及Unix/Linux操作系统，熟悉数据库相关知识

　　4、熟悉Avaya系列交换机的配置及维护者优先；

　　5、了解呼叫中心业务系统；

　　5、有呼叫中心系统软硬件、网络的工作经验者优先

　　6、能吃苦耐劳，承担高强度的工作压力。